INTRODUCTION

I have worked for many National and International companies, which have excellent Quality Management Systems (QMS).  All the procedures in a QMS require staff to produce documents.  However, almost without exception the QMS is silent on where these documents are to be filed.  As a result they are filed randomly on each job/project and are therefore not easy or at worst impossible to find.

Surely the point of producing all these business critical documents is to communicate to others on the Project Team?  Simple straightforward retrieval of these documents is the key to success.

Something else can make it even more difficult to find documents and that is files, which have a different name to the document it is.  This is a surprisingly common mistake, which greatly reduces the chance of a document ever being found.